outsourceIT – People | Process | Technology
At outsourceIT, we believe each client deserves quality, consistency and reliability when it comes to their IT support services.
- Quality- delivered through our team of certified and experienced IT professionals who work together to deliver premium level services using best-in-class technologies and industry best practices.
- Consistency- delivered through our use of a Customer Service Manager assigned to each client as a single point of contact, ensuring we are responsive to each and every client need each and every time. We have invested extensively in our service delivery infrastructure, allowing us to deliver all of these capabilities predictably, in a timely manner, and at a lower cost than our clients could provide with in-house IT staff.
- Reliability- delivered through our fixed-fee pricing model that improves the predictability of your IT spend and ensures that our goals are aligned with yours – reducing IT problems and improving performance. We have multiple east-coast regional offices and a deep technical bench, giving us the means to scale with you as your business grows. Our size, lengthy history delivering high-value IT services, and large, satisfied customer base are testimony to the value our clients see in their relationship with outsourceIT.
Founded in 2004 by two visionary technologists, outsourceIT has since been ranked amongst the world’s top 100 Managed Service Providers on more than five different occasions. Both founders have received leading industry awards from groups such as Ernst & Young, SmartCEO, MSPmentor, and others. The company has also made The Inc. 5,000 list of the fastest-growing private companies in America.
As a leader in the industry, we set the bar high for providing managed services, outsourced IT support, private and public cloud, and mobility solutions. Collectively, our team of IT professionals support thousands of end-users, spanning across hundreds of organizations, ranging in size from small business to large corporate enterprise organizations. As one of the early adopters of both managed services and cloud-based technology, we have become one of the most knowledgeable, skilled, and experienced managed service providers in the market space today.
Our services and technologies are all designed in conjunction/collaboration with leading manufacturers in the field, including Microsoft, Amazon, Cisco, VMWare, SonicWall, Dell, HP, Citrix and others. We strive to build solutions that are specific to each customer's needs, while remaining mindful of both affordability and flexibility.
What outsourceIT Will Deliver for Your Business
We will deliver services and solutions that minimize risk, drive cost savings, improve security, and maximize efficiency throughout your organization, with an end result equaling more productivity and higher profit margins for your business.
Wide Range of Industry Experience
outsourceIT supports a wide customer base in both the SMB and enterprise markets, spreading across numerous industry segments, including healthcare, government contracting, software development, legal, construction, housing management, trade associations, non-profits, financial services, manufacturing and education.
Large Geographical Reach
outsourceIT provides and manages IT services throughout the DC, Maryland, Pennsylvania, Virginia, New Jersey, New York and North Carolina areas, and we continue to broaden our customer base across the U.S.
- More than a 95% customer renewal rate
- More than 10,000 supported devices and users
- Average employee tenure 5+ years
- All IT professionals at outsourceIT carries at least one industry certification
- More than 50% of our trouble tickets are resolved on the first contact
outsourceIT’s mission is to provide the highest quality technology-based solutions and services while being personable, reliable and detailed. Our IT solutions and services are given the highest level of management and support leveraging affordable best of breed technology. Quality and consistency are never compromised, allowing our customers’ technology to become an effective asset to their business.
To Meet This Mission We…
- Consistently deliver fast, prompt and exceptional customer care for every trouble ticket with our friendly and knowledgeable staff.
- Strive to create strong loyalty and a clientele of “raving fans” by always thinking from our customers’ point of view and exceeding their expectations.
- Are an Information Technology thought leader and single-source solution provider so our customers’ continuously evolving business technology needs can benefit in a multitude of areas, such as:
- Cloud Based Technology
- Help Desk Support
- Network Management
- IT Security
- Broadband and Voice Communications - VoIP
Create a positive and rewarding work environment
We acknowledge exemplary performance, support professional development, provide opportunities for career growth, and value the exceptional talents that each of our professionals contribute to the company.