Managed Services

outsourceIT – People | Process | Technology

Does your business need IT support? Do you face any of these problems... service interruptions? inconsistent system performance? a lack of timely responses to issues? unproductive or frustrated staff?

Then you’ve come to the right place! outsourceIT can help you manage your IT assets more efficiently and reliably. Whether you require full IT outsourcing or just need help with certain aspects, with My IT Department we can meet all of your support needs.

outsourceIT is a single source for expert IT management, enabling you to stop wasting time tracking down IT problems and focus on running your business. With My IT Department, we prevent IT problems from occurring in the first place, restoring peace of mind and reducing the impact that technology problems have on employee productivity and satisfaction. Our CTOs become your business advisor for IT, assisting you with strategic recommendations to make sure your IT capabilities grow with your business.

Because we have invested extensively in our service delivery infrastructure, we are able to deliver all of these capabilities at a lower cost than you could deliver with in-house IT staff.

How will outsourceIT deliver outsourced IT support to your business?

outsourceIT engineered its My IT Department offering based upon a solid foundation of industry best practices for IT management, technical account management, and strategic IT planning. We begin the relationship with a rigorous onboarding process. This process includes a thorough discovery of your technology management needs, proactive management setup, and an introduction for your staff on the new IT support model.

Once the service is live, outsourceIT combines proactive administration with responsive support to deliver comprehensive IT management that is responsive to your needs. The virtual IT team that we assign to each My IT Department client includes all of the required technical skills to provide personalized support and expertly manage all of your technology.

Our proactive IT management team has the necessary engineering skills and automated systems to manage your IT systems efficiently. The proactive team is accountable for reducing problems, and improving the reliability, performance, and recoverability of business-critical IT systems. We also deliver multi-layered defenses to protect your data from security threats, reducing the risk of loss or compromise of sensitive information. When IT problems do occur, our Service Desk resolves them quickly, enabling a return to normal operations as rapidly as possible.

The outsourceIT Customer Service Manager assigned to each client is the single point of contact for the relationship, ensuring we are responsive to your needs. Our CTOs assist with strategic IT planning, ensuring that IT spending is optimized and IT capabilities remain aligned with the requirements of your growing business.

My IT Department at a Glance

Customer Service Manager
  • Serves as a dedicated point of contact for relationship management and issue escalation
  • Represents your business inside outsourceIT
  • Works with the support team for service level management
  • Provides regular reporting and updates
Service Desk/Help Desk
  • Available 24x7
  • Point of contact for all service requests
  • Certified and experienced professionals
  • Multiple levels of skill set and experience
  • Skill and severity based routing
  • Shortened response times available
  • Guaranteed resolution times available
Proactive IT Management
(Managed Services)
  • 24x7 monitoring of covered systems
  • Proactive problem identification and resolution
  • Patch management
  • Antivirus and spyware protection and management
  • Regular preventive maintenance
On-site Support
  • Team of certified and experienced on-site technicians
  • Emergency reactive on-site IT support
  • Scheduled proactive on-site support
  • Dedicated on-site technicians available
  • Regularly scheduled on-site visits available
V-CTO (Virtual Chief Technology Officer)
  • Experienced CTOs with an average of 10 years of IT management experience
  • Directly works with senior management and others to plan and prepare for IT initiatives
  • Assists in developing IT strategic plan
  • Consultant for annual technology reviews and assessments

My IT Department Highlights

  • Responsive and reliable IT support
  • Worry free computing around the clock
  • Fixed monthly pricing
  • Customizable to meet your business needs with PC, server, cloud, application, end-user, network, and mobility support available

Want more information on My IT Department?

Contact us today by calling our consulting line at 800.497.4078 or by filling out the form below. An IT professional will respond to you within 24 hours.

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