Are low-cost business VoIP phone systems worth it?

Are low-cost business VoIP phone systems worth it?

For many small-business owners, the appeal of an inexpensive Voice over Internet Protocol (VoIP) system is hard to resist. After all, VoIP technology has made it easier than ever for businesses to save money on their phone bills while also allowing them to benefit from a host of features that can enhance their customer service capabilities.

But before you invest in a low-cost VoIP system for your business, it’s important to consider whether the potential savings are worth it. VoIP systems, like any technology, can be unreliable and prone to glitches that could disrupt your business operations, and some low-cost systems could be more vulnerable to these issues. Additionally, cheap VoIP solutions may offer fewer features than their more expensive counterparts, which could limit your ability to take advantage of all the benefits VoIP technology has to offer.

On the other hand, if you choose a reputable provider, a low-cost VoIP system can still be an effective and reliable option for your business. Many providers offer basic plans that include the essential features you need to get started, such as call forwarding and voicemail, at an affordable price.

Before you invest in a budget business VoIP system, exercise due diligence and take into account the following factors to ensure you’re getting the best value for your money.

Business size

When shopping for a VoIP system, the size of your business should be top of mind. Generally speaking, the more people you need to equip with phones, the larger and more complex your system will need to be. Some low-cost VoIP systems may not be able to accommodate the number of users and features you require, which can result in additional costs down the line. Even if a particular provider claims to offer unlimited features and calling plans, it’s a good idea to double-check that their solution is suitable for your business size.

In addition, you should consider how likely your business is to grow or change over time. If you think your business could expand rapidly in the near future, it might be worth investing in a more comprehensive system that can grow with you.


Affordable VoIP systems come in a range of different price points, so it’s essential to determine what you can realistically afford before committing to a particular service or plan. Many providers offer special deals and discounts that can help you save money, so it’s worth taking the time to assess what each company has to offer. And as with any purchase, you should also think about the potential long-term costs, or even hidden fees, associated with a particular VoIP system.

For instance, some providers may charge extra for additional features, such as video conferencing. They may also charge you for canceling your contract early or upgrading to a new plan. By making sure you're aware of such fees, you can create an accurate budget and avoid any nasty surprises down the line.

Related reading: Important VoIP costs to consider

VoIP features and security

As mentioned before, the capabilities of a low-cost business VoIP system may be more limited compared to those of a more expensive solution. That said, there are still plenty of budget-friendly options out there that offer a comprehensive set of features, including call forwarding, call routing, messaging, caller ID, and interactive voice response. Just make sure you understand exactly which features are absolutely essential to your operations and which ones you can live without.

Additionally, security is a key consideration when assessing your VoIP system options. Security features such as encryption, firewalls, and authentication protocols are essential for protecting your data from malicious attacks. While most inexpensive VoIP solutions offer basic security measures, you should still ensure that the system you choose is secure enough for your business needs.

Ultimately, a low-cost VoIP system can provide great value for your business, offering all of the features you need to stay connected without breaking the bank. By taking into consideration the factors outlined above, you can make an informed decision about which system is right for you.

outsourceIT can help you choose and implement a VoIP system that meets your business's unique needs and budget. Reach out to our experts today for more information.

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