outsourceIT has an immediate opening for a Customer Account Manager. We are looking for a person who has a customer centric personality, is intelligent, works well under pressure and stress, strong communication skills, and enjoys helping customers. If you have prior customer service or sales experience selling Business to Business (Services or Products), or you worked in the Hospitality Industry and assisted guests, or another field where you gained a great deal of customer service experience and fine-tuned your communication skills then we want to hear from you. Prior IT experience is great but is not required. We need a person who isn’t afraid of a challenge and is eager to help customers and learn new things. Does this sound like you? If so, then we want to hear from you!

The Account Manager position is local and based in our La Plata MD office and allows you to LIVE WHERE YOU WORK. In this position you will have an opportunity to work with a team of highly skilled IT professionals and successful entrepreneurs who are eager to share their knowledge to other driven and motivated individuals. There is never a boring day at outsourceIT. We work with hundreds of customers throughout the DC, Baltimore, Southern Maryland and North Carolina region and each team member is continuously challenged and presented with the opportunity to learn new techniques, tools and technology on a daily basis.

Who is outsourceIT?

We are a leading outsourced IT provider for small and medium (SMB) sized businesses. Our full service product line is designed around the needs of SMB’s; Managed IT Services, Cloud Based Application and Hardware Services, and IT Consulting Services. As a customer centric business we focus on delivering products and services with a high degree of customer care. We strive to ensure every end-user experience is met with the same high degree of responsiveness and quality support.

Why work for outsourceIT?

At outsourceIT we are more than a technology company. We are a PEOPLE first technology company. Our team is our product and we are consistently focused on making our product the best product in the marketplace, whether technology people, sales people, account management people or administrative people, it doesn’t matter the role, we work every day as a team towards continuously improving our PRODUCT. We achieve this by promoting a team oriented working environment, an always learning place of work both through on the job training and company provided training, and with great compensation packages! At outsourceIT you will never stop learning, you will have unlimited career growth potential and you will always have an opportunity to work with the next generation technologies! When applying please write La Plata Account Manager Opening in the subject line of your email.

Position Overview

This position is part of our Account Management team and works both independently and as part of a team. Collectively the team serves as the Customer Owner for assigned accounts. The position is responsible for customer/account ownership and works with the customers on a daily basis assisting with equipment quoting and ordering, assisting with projects, scheduling onsite or remote resources to assist the customer (as needed), communicates updates to the customer, works with Sales Engineers to present IT consulting quotes for project work outside of the day to day scope of services, and works with the Systems Administration team to present customer technology reviews (as needed). Occasionally this position may work with new prospects and present proposals for our suite of services and will always have access to a Pre-Sales Engineer to assist with any technical requirements.

General Requirements

• Ability to work independently with effective time management skills
• Strong problem solving skills
• Effectively communicate and work well with peers
• Must have reliable transportation and capable of occasional commuting to client sites
• Must be able to work from the La Plata Office
• Driven and motivated to learn new tools and techniques
• Ability to meet critical deadlines and perform multiple tasks simultaneously
• Capable of managing and adapting to stressful situations
• Serve as an intermediary point for customers and service delivery, serving as the internal voice of the customer for better service delivery

Technical General Requirements

• Efficient using Windows and Microsoft Office, Word, Excel and PowerPoint
• Comfortable learning new applications; e.g. Connectwise (Customer Relationship Manager) and others
• Capable of learning our quoting and ordering tool set; QuoteWorks
• Capable of learning how to spec out basic hardware and software needed for end-user desktops and laptops – Training Provided
• Maintain and keep customer records up to date in near real time
• Serve as project coordinator for customer assigned projects outside of the day-to-day IT support contract; such as network upgrades, server upgrades, application upgrades, computer upgrades, cloud migrations, and/or other projects related to the customers technology
• Provide customer feedback to management and service delivery, both positive and negative

Software Skills

• Windows OS 7, 8, and/or 10
• Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Efficient use with SmartPhone

Hardware and Network Skills (Recommended but Not Required)

• Basic Hardware Experience, A+ Certified and/or Network+
• Basic Networking Experience, WiFi setup, understanding of network switches, routers and firewalls
• Basic understanding of Spam Filtering and Anti-Virus protection
• Basic understanding of Cloud networking and On-Premise networks
• Basic understanding of Office 365 and Data Center Services

Desired Skills – (Not required)

• Associate Degree or Bachelor’s Degree – Business Management, Information Systems
• Industry Certifications – Microsoft, MCSE, MCSA, MCP; CISCO, CCNA, CCNP; VMWare, Citrix
• Prior Managed Service Provider Experience or IT consulting Experience

To apply for this position please send your resume to outsourceIT, at accountmanagement@outsourceitcorp.com, all resumes will be screened and narrowed down to a short list of candidates. Please no calls. Cover Letters are encouraged but not required. EOE/M/F/V/D

outsourceIT is looking for an energetic, organized, and experienced sales person to join our team. Are you a competitor who loves to win? Are you self-driven and a rewards-oriented person who enjoys closing deals and reaping the rewards that come with it? If you like working with people, building relationships, and attaining targets, then this is a great opportunity for you.

outsourceIT is a 14-year-old IT company providing quality Managed Services to its clients in the DMV and North Carolina areas. Our team enjoys challenging and interesting assignments, great company culture, and competitive compensation packages. Companies that work with outsourceIT enjoy the peace of mind that comes with knowing their employees are productive because their network is at peak efficiency every day.

The Sales Executive position will report directly to the Sales Manager. The Sales Executive is responsible for prospecting and closing new client accounts, projects, and services.

Main responsibilities of this role include:

• Adhere to the sales strategy laid out by the Sales Manager
• Prospect Calling
• Meet or exceed monthly targets
• Maintain detailed and accurate account information
• Constantly prospect for new business. Ask for referrals
• Schedule prospect follow-up appointments and technical assessments
• Prepare and present sales proposals
• Close prospects and obtain necessary documentation and payments

WORK EXPERIENCE REQUIREMENTS / SKILLS / QUALIFICATIONS

• Minimum 3 years Sales Experience, including Outside Sales Experience
• Outside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting (Preferred)
• Track record of managing the customer commitment, negotiation, and the sales process
• Demonstrated level of success in the development of client relationships
• High energy and drive with good negotiation skills
• Proficient with general office applications
• Strong organizational, presentation, and customer service skills
• Skilled in verbal and written communications
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment

Essential Duties

Outbound Sales Calls to Prospects 50%
Sales Appointments 30%
Promote Company through Events and on Social Media 5%
Assist in Development of Marketing Plans, Promotions, and Lists 5%
Preparing Proposals and Other Administrative Duties 10%

Compensation

1. $40, 000 – $45,000 year salary
2. 1 x Monthly Contract Value
3. 12% of GP Product Sales
4. 12% of GP Labor Sales

To apply for this position please send your resume to outsourceIT, at accountmanagement@outsourceitcorp.com, all resumes will be screened and narrowed down to a short list of candidates. Please no calls. Cover Letters are encouraged but not required. EOE/M/F/V/D

outsourceIT has an immediate opening for an experienced IT PROFESSIONAL who has worked as a Network Administrator, Systems Administrator, Network Engineer, Network Consultant, Windows Engineer or similar role.

This position is local and based in our La Plata MD office and allows you to LIVE WHERE YOU WORK. In this position you will have an opportunity to work with a team of highly skilled IT professionals where you can learn new technologies, tools and techniques. As well as share some of what you’ve already learned and finally showoff those skills you’ve worked so hard to build to an audience that can truly appreciate them. Our culture is teamwork driven where we work and problem solve collectively. At outsourceIT you won’t be working in the same old boring environment day after day, instead you’ll be working in an environment that supports hundreds of different businesses where you will be challenged to continuously learn new tools and techniques.

Who is outsourceIT (OiT)?

We are a leading outsourced IT provider for small and medium (SMB) sized businesses. Our full service product line is designed around the needs of SMB’s; Managed IT Services, Cloud Based Application and Hardware Services, and IT Consulting Services. As a customer centric business we focus on delivering products and services with a high degree of customer care. We strive to ensure every end-user experience is met with the same high degree of responsiveness and quality support.

Why work for OiT?

At OiT we are more than a technology company. We are a PEOPLE first technology company. Our team is our product and we are consistently focused on making our product the best product in the marketplace. We achieve this by promoting a team oriented working environment, an always learning place of work both through on the job training and company provided training, and with great compensation packages! At OiT you will never stop learning, you will have unlimited career growth potential and you will always have an opportunity to work with the next up and coming technologies! When applying please write La Plata Systems Administrator Opening in the subject line of your application.

Position Overview

This position is part of our Systems Administrator team. This position works both independently and as part of a team. Collectively the team serves as the systems administrator for our customer base, managing and supporting the servers, data, applications, desktop infrastructure, and provides escalation support for the service desk. Team members also assist with pre-sales engineering, IT consulting, project work outside of the day-to-day realm of support, and customer technology reviews.

General Requirements

• Ability to work independently and effective time management skills
• Advanced troubleshooting and problem solving skills
• Effectively communicate and work well with peers
• Must have reliable transportation and capable of occasional commuting to client sites throughout the MD/DC/VA area
• Must be able to work from the La Plata Office
• Driven and motivated to learn new technologies, tools and techniques
• Ability to meet critical deadlines and perform multiple tasks simultaneously
• Capable of managing and adapting to stressful situations
• Mentor and groom up-and-coming IT professionals
• Serve as an escalation point for either a set of customers and/or a period of time and/or a particular technology and/or a specific event or project

General Technical Requirements

• Perform routine system upgrades, including Servers, PC/Computers, and Network Devices
• Routinely and proactively optimize customer managed networks
• Administer Windows Based networks for multiple organizations
• Evaluate customer needs including computers, network hardware/software, technology use, applications, etc.
• Maintain and keep customer managed network documentation up to date in near real-time
• Document troubleshooting steps taken to resolve escalated trouble tickets for other team members to reference
• Manage and oversee customer assigned projects outside of day-to-day IT support; such as network upgrades, server upgrades, application upgrades, computer upgrades, cloud migrations, and/or other projects related to the customers technology
• Assist with new product development, internal product development, and partnered product solutions through outside vendors

Software Skills

• Windows Server OS 2003/2008/2012
  • Active Directory
  • DNS
  • File/Print Server Management
• VMWare vSphere, Citrix, Windows Remote Desktop/Terminal Server
• MS Exchange – 2003 – 2016
• Managed Services Platform Software – Kaseya, ConnectWise, Autotask and/or similar products
• Windows SQL Server – 2005 and greater
• Backup Software – Veritas, Asigra, Veeam, Datto, and/or similar products

Hardware and Network Skills

• Server Management and Support – Dell, HP, IBM and/or similar products
• Storage Area Networks (SANs) – EqualLogic, NetApp, HP, EMC, and/or similar products
• Network Switching and Routing – Cisco, Meraki, Dell, HP, and/or similar products
• Network Security – Sonicwall, Cisco, and/or similar products
• Global Network and Hardware Management Tools – SonicWall GMS, Network Sniffers, and/or similar products

Troubleshooting and IT Automation Skills

• Advanced Troubleshooting skills using tools and techniques to isolate problems – network sniffers, SQL scripting, ScriptLogic Desktop Authority, and/or other
• Basic script writing for system wide changes – Powershell, VB, perl, etc.
• Troubleshoot escalated end-user problems and identify root causes, develop and build resolution path to address entire user base

Data Center and Cloud Computing

• Basic multi-tenant environment understanding
• Strong understanding of data protection and recovery solutions – Cloud Based Backup Solutions, such as Asigra, Veeam, Datto, etc.
• Prior P2V and V2V migration and upgrade experience
• Advanced network management experience with traffic shaping, network load balancing and acceleration appliances

Desired Skills – (Not required)

• Bachelor’s Degree Computer Science or Information Systems
• Industry Certifications – Microsoft, MCSE, MCSA, MCP; CISCO, CCNA, CCNP; VMWare, Citrix
• Experienced working with and/or supporting VoIP solutions
• Prior Managed Service Provider Experience or IT consulting Experience

To apply for this position please send your resume to OiT, at sysadmin@outsourceitcorp.com, all resumes will be screened and narrowed down to a short list of candidates. Please no calls. Cover Letters are encouraged but not required. EOE/M/F/V/D

outsourceIT has an immediate opening for an experienced IT PROFESSIONAL who has worked as a Network Engineer, Systems Engineer, Sr. IT Consultant, Data Center Engineer or similar role.

This position is local and based in our La Plata MD office and allows you to LIVE WHERE YOU WORK. In this position you will have an opportunity to work with a team of highly skilled IT professionals where you can learn new technologies, tools and techniques. As well as share some of what you’ve already learned and finally showoff those skills you’ve worked so hard to build to an audience that can truly appreciate them. Our culture is teamwork driven where we work and problem solve collectively. At outsourceIT you won’t be working in the same old boring environment day after day, instead you’ll be working in an environment that supports hundreds of different businesses where you will be challenged to continuously learn new tools and techniques.

Who is outsourceIT (OiT)?

We are a leading outsourced IT provider for small and medium (SMB) sized businesses. Our full service product line is designed around the needs of SMB’s; Managed IT Services, Cloud Based Application and Hardware Services, and IT Consulting Services. As a customer centric business we focus on delivering products and services with a high degree of customer care. We strive to ensure every end-user experience is met with the same high degree of responsiveness and quality support.

Why work for OiT?

At OiT we are more than a technology company. We are a PEOPLE first technology company. Our team is our product and we are consistently focused on making our product the best product in the marketplace. We achieve this by promoting a team oriented working environment, an always learning place of work both through on the job training and company provided training, and with great compensation packages! At OiT you will never stop learning, you will have unlimited career growth potential and you will always have an opportunity to work with the next up and coming technologies! When applying please write Data Center Engineer Opening in the subject line of your application.

Position Overview

This position is part of our Senior Engineering team. This position works both independently and as part of a team. Collectively the engineering team serves our customer base, managing and supporting servers, network and security infrastructure, enterprise applications, virtualization infrastructure, and provides escalation support for all technical and business units. Team members also assist with pre-sales engineering, IT consulting, project work outside of the day-to-day realm of support, and customer technology reviews.

General Requirements

• Ability to work independently and effective time management skills
• Advanced troubleshooting and problem solving skills
• Effectively communicate and work well with peers
• Must have reliable transportation and capable of occasional commuting to client sites throughout the MD/DC/VA area
• Must be able to work from the La Plata Office
• Driven and motivated to learn new technologies, tools and techniques
• Ability to meet critical deadlines and perform multiple tasks simultaneously
• Capable of managing and adapting to stressful situations
• Mentor and groom engineering peers
• Serve as an escalation point for either a set of customers and/or a period of time and/or a particular technology and/or a specific event or project

General Technical Requirements

• Maintain a multi-tenant data center infrastructure leveraging VMware virtualization, SAN storage, Citrix Farms, Citrix Load Balancers, Microsoft and Linux Virtual Servers, a variety of security appliances, and networking equipment from Dell, Cisco, Meraki and similar manufactures.
• Data circuit design and support ranging from legacy T1 to GigE+ fiber
• Multi-site, highly resilient, load balanced Exchange Messaging Infrastructure for hosted customers ranging from Exchange 2007 – 2013
• Data Center Backups and Storage Replication
• Enterprise Monitoring and Scripting
• Customer data center migration lead – server, network, security, and application infrastructure
• Routinely and proactively optimize customer managed and data center networks
• Provide Tier 3 Escalation Support
• Serve as a network and systems architect for customer assessments and consulting projects
• Maintain Data Center documentation in near-real time
• Thoroughly document corrective action after resolving escalated tickets to further train other technical staff members
• Manage and oversee customer assigned projects outside of day-to-day IT support; such as network upgrades, server upgrades, application upgrades, cloud migrations, and/or other projects related to the customers technology
• Assist with new product development, internal product development, and partnered product solutions through outside vendors

Software Skills

• Windows Server OS 2003/2008/2012
  • Active Directory
  • DNS
  • File/Print Server Management
• VMWare vSphere, Citrix, Windows Remote Desktop/Terminal Server
• MS Exchange – 2003 – 2016
• Managed Services Platform Software – Kaseya, ConnectWise, Autotask and/or similar products
• Windows SQL Server – 2005 and greater
• Backup Software – Veritas, Asigra, Veeam, Datto, and/or similar products

Hardware and Network Skills

• Server Management and Support – Dell, HP, IBM and/or similar products
• Storage Area Networks (SANs) – EqualLogic, NetApp, HP, EMC, and/or similar products
• Virtualization – VMware and Citrix
• Network Switching and Routing – Cisco, Meraki, Dell, HP, and/or similar products
• Network Security – Sonicwall, Cisco, and/or similar products
• Global Network and Hardware Management Tools – SonicWall GMS, Network Sniffers, and/or similar products
• Intermediate understanding of SMB and Enterprise wireless networking. Experience performing wireless surveys for small and medium sized buildings is a plus.

IT Automation Skills

• Advanced Troubleshooting skills using tools and techniques to isolate problems – network sniffers, SQL scripting, ScriptLogic Desktop Authority, and/or other
• Basic script writing for system wide changes – Powershell, VB, perl, etc.

Data Center and Cloud Computing

• Designing and maintaining a Multi-tenant data center environment spanning 2+ physical data centers and several customer networks
• Strong understanding of hosted exchange (see above)
• Strong understanding of VMware virtualization for data center environments using vSphere 4.x – 6.x
• Understanding of Citrix Farms, load balancing, and application publishing.
• Understanding of MS RDS for SMB customers
• SAN management for 100+ TB of tier 1 data center storage
• Strong understanding of data protection and recovery solutions – Cloud Based Backup Solutions, such as Asigra, Veeam, Datto BDRs, etc.
• 5+ years experience with intra/internetwork design, implementation and troubleshooting.
• Thorough understanding of L2/L3 vLAN configurations, mandatory VPNs, spanning tree, trunking/link aggregation, EIGRP/OSPF, HSRP, and BGP are preferred. Experience with Catalyst 2960/3750/4900/6500 and Nexus 5000/7000 is a plus.
• Prior P2V and V2V migration and upgrade experience
• Advanced network management experience with traffic shaping, network load balancing and acceleration appliances

Desired Skills – (Not required)

• Bachelor’s Degree Computer Science or Information Systems
• Industry Certifications – Microsoft, MCSE, MCSA, MCP; CISCO, CCNA, CCNP; VMWare, Citrix
• Experienced working with and/or supporting VoIP solutions
• Prior Managed Service Provider Experience or IT consulting Experience

To apply for this position please send your resume to OiT, at Careers@outsourceitcorp.com, all resumes will be screened and narrowed down to a short list of candidates. Please no calls. Cover Letters are encouraged but not required. EOE/M/F/V/D