Our all-inclusive flat-fee enterprise-level IT support services deliver best-in-class technology response and resolution time to your entire organization.
Experience minimized downtime, improved productivity and peace of mind knowing that your environment is being proactively monitored 24/7 to ensure we take action before a problem interrupts your business continuity.
Best of all, you’ll be able to confidently budget for your IT support costs every month and eliminate uncontrollable variances.
Employing technology as a business driver is a double-edged sword. When the proper technology solutions are scoped, implemented and effectively supported, they accelerate business growth. However, when the opposite is the case, efficiencies and productivity erode and unexpected business interruptions disrupt the achievement of your business goals and vision.
Why settle for the status quo with your existing technology environment or IT provider?
Our clients experience increased innovation and business productivity because they never have to think about technology – it simply works for them in the background to support their daily operating needs. With our help, this can become your new reality.
Managed services can cut IT costs by as much as 40%
We deliver continuous monitoring, alerting, and escalation of any events that could cause a business interruption or degradation of technology performance, and we perform scheduled patching and updating of devices, systems, and software applications to increase security and operability.
We also provide unlimited remote helpdesk and onsite technical support to your staff to reap the highest level of operation from their systems. And we manage your other infrastructure vendors as well – a service request to us for any technology that is maintained by another vendor is all it takes.
Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.
Helpdesk and Onsite
To deliver our flat-fee Managed IT Services, we prepare and provision your environment for ’round-the-clock monitoring, updating, and security patching of your devices, systems, applications and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.
Once your environment is prepared and provisioned and we’ve set you up in our remote monitoring and alerting and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we’ll both select a Go-Live date to begin your new, comprehensive Managed IT Services engagement.
Provisioning Your Environment to Receive Services and Our Systems to Support Service Delivery
1. Depending upon the size of your organization, this could vary from several weeks to serveral months
Training Your Staff on how to request support and our Technical Specialists on your environment, staff and SLA
2. Typically, training all designated resources takes no more than a few weeks
Establishing a Go-Live Date that signals the time when our service delivery response time is governed by your SLA
3. A Go-Live date can be established as quickly as the day after all resources are trained
Regular Strategic Business Technology Reviews
4. Strategic Technology Business Reviews will be scheduled according to your business growth needs, and are typically held once per quarter