Break-fix vs. managed IT: How to choose the right IT support model for your business

Break-fix vs. managed IT: How to choose the right IT support model for your business

Imagine this: you're in the middle of a busy workday, and your computer suddenly crashes. You try restarting it, but that doesn't work. You have a deadline approaching, and you can't afford to waste any more time troubleshooting the issue. What are you going to do?

If you have a break-fix IT support plan, you'll need to call an IT technician to come out and fix your computer. This can be a costly and time-consuming process, especially if you need to wait for a technician to be available.

But if you have a managed IT support plan, your IT provider will remotely access your computer and fix the issue within minutes. This means less downtime for your business and more efficient problem-solving.

While break-fix IT support has been the traditional model for many businesses, managed IT services have become increasingly popular due to their proactive approach and cost-effectiveness. But how do you choose between the two? Let's explore the differences between break-fix and managed IT and determine which IT support model is best for your business.

What is break-fix IT support?

Break-fix IT support, also known as on-demand or reactive support, means paying for IT services only when you need them. This could include fixing computer crashes, setting up new equipment, or resolving any other technology issues that may arise.

Under this model, businesses do not have a dedicated IT team or technician but rely on outsourced support when necessary. The payment structure is usually based on an hourly rate, meaning businesses only pay for the hours spent resolving their issues.

While break-fix IT support may seem like a cost-effective option at first glance, it can quickly become expensive if you have frequent technology problems. Additionally, the wait time for a technician to become available can result in significant downtime for your business.

Pay-as-you-go pricing
No long-term commitments
Good for businesses with simple IT needs
Unpredictable costs
Can lead to downtime
No proactive monitoring or maintenance

What is managed IT support?

Managed IT support, also known as proactive or remote support, involves a dedicated team of IT professionals managing and maintaining your technology infrastructure on an ongoing basis. It includes tasks such as monitoring systems, performing regular updates and backups, and providing 24/7 technical support.

Under this model, businesses pay a monthly or yearly subscription fee for all-inclusive IT support, regardless of how many issues may arise. The predictability in costs that managed IT offers can be beneficial for budgeting purposes.

Managed IT services also prioritize proactive monitoring and maintenance to prevent issues from occurring in the first place. This minimizes downtime and allows you to focus on your core tasks without being interrupted by technology problems. Additionally, having a dedicated team of experts at your disposal means faster and more efficient problem-solving.

However, managed IT services may not be the best fit for businesses with very limited budgets or simple technology needs.

Predictable costs
24/7 technical support
Proactive monitoring and maintenance
Higher initial cost compared to break-fix IT support
Long-term commitment
May not be suitable for businesses with limited IT needs

Making the decision for your business

Choosing between break-fix and managed IT support depends on several factors, including your budget, the complexity of your technology needs, and the level of risk you are willing to take. Here are a few questions to consider when making the decision:

  • What is your budget for IT support?
    If you have a limited budget, break-fix IT support may seem like the more cost-effective option. However, if you frequently encounter technology issues that require professional assistance, managed IT services may end up saving you money in the long run.

  • How critical is technology for your business operations?
    If your business relies heavily on technology, any downtime can have a significant impact on productivity and revenue. In this case, having proactive monitoring and maintenance through managed IT services can prevent potential issues from occurring and minimize any disruptions.
  • Do you have the resources to handle IT issues in house?
    Some businesses may have an internal IT team or a technician who can handle technology problems as they arise. If so, break-fix support may be a suitable option for addressing any complex issues that the internal team cannot handle.
  • Are you looking for long-term IT support or just occasional assistance?
    If you are planning to expand your business and have ongoing technology needs, investing in managed IT services can provide peace of mind and ensure smooth operations without any unexpected costs.

Ultimately, the decision between break-fix and managed IT support depends on your unique business needs and goals. Take the time to evaluate your options and consider seeking guidance from a trusted IT provider like outsourceIT to determine which support model is best for your business. Speak with one of our specialists today.

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