A managed IT service provider maintains a team of dedicated professionals. They’re not only qualified but practiced, as well. Their living centers around technology, its maintenance and its implementation.
You’ll gain access to specialized skills that would be difficult to grow or even hire for with in-house staff. With a group of professionals at your disposal, you can cover a lot of technological ground.
An SMB’s in-house IT professional wears a lot of hats day-to-day – working on network problems one day, setting up a laptop the next, updating the firewall software the day after that. A generalized, jack-of-all-trades skill set works best for that type of environment. But there are times when you need the help of a dedicated network security specialist, for example.
Network security is a vital component of any infrastructure, but it’s often tough to justify the overhead expense of adding a dedicated security professional to the team or even as a consultant. Additionally, their strength in a particular field means that they likely won’t have the all-around skills required for comprehensive in-house support, making them a poor fit for a permanent hire.
However, an MSP is incentivized to acquire niche talent – a security professional or other specialist on the team will serve multiple customers and enable them to offer additional services. That’s when you’ll have access to the professional you need for the job ahead of you.
Many MSPs have a number of specialists on their team. This can include almost any skill set – network security, cloud infrastructure and support, backup and data integrity, hardware repair, legacy software and hardware, and more.