The truth about managed IT services

The truth about managed IT services

Managed IT services often get a bad rap, especially among small-business owners who may not fully understand how these services work. Unfortunately, this can lead to misconceptions that prevent businesses from taking advantage of the numerous benefits managed IT services provide.

If you've been holding back on partnering with a managed IT services provider (MSP) due to concerns or myths you've heard, this blog will help clear the air. Together, we’ll explore and debunk five of the most common misconceptions about managed IT services, so you can finally find out if they're the right fit for your business.

Myth 1: Managed IT services are only for large corporations

Many small business owners believe managed IT services are reserved for big enterprises with limitless budgets. But the truth is, MSPs cater to businesses of all sizes, including local shops, startups, and small and medium-sized businesses (SMBs).

Why this myth exists

This misconception likely stems from the idea that larger companies have more complex IT needs and, consequently, more reason to invest in MSPs. While larger enterprises often need managed services, SMBs stand to benefit even more because they don’t always have the resources to maintain an in-house IT team.

The facts

Managed IT services are highly scalable. Most providers offer flexible packages designed to fit the unique needs and budgets of SMBs. For example, an owner of a 10-person real estate agency might rely on managed IT services to maintain their cloud storage and email security. Meanwhile, a family-owned restaurant could use similar services to manage its point-of-sale system and Wi-Fi network.

Regardless of your business size, an MSP can save you time, money, and headaches by handling essential yet time-consuming IT tasks.

Myth 2: Managed IT services are expensive and full of hidden fees

Have you heard people say MSPs will nickel-and-dime you? This myth often makes small business owners hesitate, fearing they'll rack up unexpected costs.

Why this myth exists

This misconception might come from stories of prior bad experiences with untrustworthy vendors or a misunderstanding about how managed IT pricing works.

The facts

Reputable MSPs are upfront about their pricing. Most operate on a predictable monthly subscription model, so you’ll know exactly what you're paying for. This approach makes it easier for SMBs to budget accurately compared to the uncertainty of unpredictable break-fix IT costs.

Plus, a managed IT plan includes more than just emergency support. It also covers proactive maintenance, security updates, and strategic guidance from industry experts.

Pro tip: Always work with an MSP that provides a clear breakdown of their pricing and services before signing any contracts to avoid unpleasant surprises.

Myth 3: Managed IT services are only for fixing problems

Many business owners assume the only time to call in MSPs is when something breaks. While troubleshooting is a part of their offerings, it barely scratches the surface of what MSPs can do.

Why this myth exists

The outdated view of IT services as reactive rather than proactive contributes to this myth. For years, businesses only contacted IT professionals to fix things when they went wrong, leading to the misconception that MSPs follow the same model.

The facts

Managed IT services focus on prevention and optimization. Instead of sitting around waiting for something to break, MSPs actively monitor your systems 24/7 to identify and resolve potential issues before they disrupt your business.

Beyond troubleshooting, they offer a host of strategic services, including:

  • Implementing cybersecurity measures
  • Setting up remote work environments
  • Handling system upgrades and software migrations
  • Offering guidance on IT roadmaps to align technology with your business goals

With an MSP, you can say goodbye to firefighting IT emergencies and hello to peace of mind.

Myth 4: You’ll lose control of your IT

It's common for small business owners to worry that they’ll lose decision-making power or control over their IT systems if they outsource to an MSP.

Why this myth exists

This fear comes from a misunderstanding of how MSPs work. People think handing over the reins means giving up control entirely, which isn't the case.

The facts

Partnering with an MSP doesn’t mean giving up control; it means gaining expertise. Think of an MSP as an extension of your team. They take care of the nitty-gritty technical details so you can stay focused on the big-picture goals of your business.

For example, if you want to implement new software, your MSP will provide guidance on the best tools to meet your needs. However, you make the final decision. MSPs work hand in hand with business owners, ensuring you stay informed and involved.

Far from losing control, businesses also often gain greater oversight of their IT systems with the help of centralized dashboards and detailed reports provided by their MSPs.

Myth 5: Managed IT services aren’t as secure as internal teams

Some small business owners worry outsourcing their IT to a third party could open up vulnerabilities. After all, isn’t it safer to manage everything in house?

Why this myth exists

This misconception likely arises from concerns about sharing sensitive business data with an external provider. It’s natural to want to protect your information, but this myth overlooks a critical point.

The facts

MSPs are experts in cybersecurity and data protection. Trustworthy providers adhere to strict protocols and industry standards to keep your data safe. Most MSPs have access to the latest cybersecurity tools that many SMBs wouldn’t be able to afford or implement on their own.

Additionally, outsourcing doesn’t mean you’re overlooking security; it enhances it. MSPs offer advanced monitoring to detect potential breaches, regular backups to protect your data, and compliance assistance to ensure you meet industry regulations.

When you work with a proven and experienced MSP, your SMB is likely safer than when you rely solely on an in-house IT team with limited resources.

Now that we’ve busted some common myths, it’s clear that managed IT services aren’t just for big corporations or tech-savvy companies. They’re a practical, cost-effective solution for SMBs looking to save time, reduce costs, and improve their overall IT experience.

Have questions or want to learn more about how an MSP can benefit your business? Contact outsourceIT today for a consultation.


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