If you’re familiar with Voice over Internet Protocol (VoIP), you’ve probably heard how it’s cost effective, how it’s feature-rich, and how it enables you to both streamline communications and enhance customer interactions. While those are all excellent benefits, none of them help you if you can’t hear the other person.

Integrating Voice over Internet Protocol (VoIP) technology with customer relationship management (CRM) solutions presents a powerful opportunity for you to enhance customer interactions, streamline communication processes, and drive business growth. After all, even with the dominance of texting and chatbots, many people still just want to speak to a person, especially when experiencing an IT […]

Practice makes perfect as the saying goes, and when it comes to getting your business back up and running after a disaster, perfection is the goal. Every second wasted after a disaster strikes affects your revenue and makes it harder to bounce back, so ensuring your disaster recovery plan goes off without a hitch just […]

Any business that handles the private data of customers — and in some cases, employees — is subject to data security regulations. These laws and guidelines not only govern how you transmit and share this data, but also how you store it. Data backups are a particularly sticky subject, as storing confidential information on external […]

A data backup system is a must for any business that stores large amounts of important data‌, especially with the rise in data breach and ransomware incidents. But what isn’t clear-cut is which kind of data backup solution will work best for your organization’s needs.

Data loss events are costly for businesses. They’re also, unfortunately, common occurrences due to there being so many things that can compromise your servers and drives. The good news is that these data loss scenarios — along with the associated losses in revenue and productivity, not to mention compliance penalties — can be avoided by […]

A service level agreement (SLA) is a document that lays the foundation of your relationship with your managed IT services provider (MSP) and determines what they are obligated to do for you when you hire them. While SLAs are legally binding, there is no set standard or enforced regulations on what an SLA must contain, […]

As cloud technology evolves and grows more complex, the expertise and effort required to leverage it effectively also increases. To ensure you are getting the maximum ROI from your cloud-enabled assets, you need to partner with a managed IT services provider (MSP). Even if you’re already in the cloud and have IT personnel on your […]

Optimizing your IT budget involves careful planning, preparation, and the right financial strategy, ensuring you get the best bang for your buck with new tools and investments. We break down the best ways of saving on your tech expenses for the new year, without having to skimp on efficiency or quality.