When you partner with a managed services provider (MSP) for outsourced IT services, you sign a contract known as a service level agreement, typically referred to as an SLA. This document defines the scope of services, support expectations, and accountability measures to ensure you are getting your money’s worth.

Demystifying managed IT SLAs: What’s included and what’s not

Best practices for securing your network from end to end
Cybercriminals are constantly developing ways to attack your network and steal your valuable data, targeting every level of your infrastructure looking for a way in. This means that your approach to cybersecurity must be holistic and cover all the bases to avoid a potentially business-ending data breach.

Stop worrying about data loss with Backup-as-a-Service
Every business owner knows that data loss can be catastrophic, leading to costly downtime and damaged customer trust. With cyberthreats becoming more sophisticated and hardware failures always a possibility, having a rock-solid backup strategy is nonnegotiable.

How to ensure business continuity in healthcare organizations
Healthcare IT faces rising threats, both from human-driven and naturally occurring events, with increasing frequency and severity. These threats can seriously impact the operational technology that healthcare systems depend on for delivering care. This article delves into the importance of understanding the risks to critical infrastructure and offers actionable steps for protecting both operational technology […]

Make the most of your threat intelligence platform by following these tips
Threat intelligence platforms (TIPs) offer valuable insights to help detect and prevent breaches. However, fully utilizing them can be challenging without the right experience or expertise. The good news is that there are strategies to unlock the full potential of your TIP, turning it into a strategic asset that helps you stay ahead of cyber […]

A guide to aligning IT with business goals
Your IT isn’t just a set of tools you need to keep things running. It’s an integral part of your business operation. If your IT is aligned with your business goals and not just a random assortment of tools, it becomes a driver of growth, innovation, and efficiency.

A step-by-step guide to building your own PC
Take charge of your computing experience by building your own PC. This guide will walk you through every step, from planning and selecting components to assembling your system, helping you create a machine perfectly tailored to your needs. Start with a plan Before jumping into shopping or assembling your PC, you should first consider three […]

Beyond the basics: Mastering essential Excel features in Microsoft 365
Excel has always been a powerful tool for anyone working with data, and with Microsoft 365, it has only become even better. Whether you’re handling financial reports, analyzing trends, or simply organizing information, the latest updates to Excel make it faster, more versatile, and collaborative.

Cloud-based vs. on-premises backups: Which is right for your business?
Backing up your data is one of the most important things you can do to protect your business from cyberattacks, hardware failures, natural disasters, or other unforeseen data loss events. Fortunately, there are many data backup solutions on the market to meet your business’s unique needs.