When partnering with a managed services provider (MSP), it can be easy to overlook assessing their customer service capabilities. The first contact with customer service tends to happen long after the ink on the MSP contract is dry. So many businesses often forget to ask about the MSP’s customer service standards before making a commitment.

Businesses these days need different kinds of software to streamline and improve their operations. However, a lot of small businesses can’t readily afford these software. But there is a way to harness the power of such software without draining your resources.

“Don’t judge a book by its cover,” the cliche goes. But in marketing, looks /do/ matter. Take, for example, your website. It is often the first opportunity to make a good impression on customers and potential customers. You don’t want to squander that opportunity just because your site’s looks aren’t up to par.

Over the past few years, the security industry has witnessed a rapid evolution in attack techniques, including fileless malware. Now, cybercriminals use legitimate tools and services such as existing software, applications, and authorized protocols to carry out malicious activities like unauthorized data retrieval or data damage.

It goes without saying that many businesses have been having a difficult year due to the ongoing pandemic. Despite the challenges, however, several of our clients in La Plata and Winston-Salem were surprised at how they were able to remain resilient during this time.

IT costs can be a resource-draining component of many modern businesses. Computers, servers, software, and other equipment can tend to be expensive to acquire, learn, and maintain. So it is unsurprising that many small businesses in Washington, DC and Charlotte are finding ways to cut IT costs.

Mobile devices are indispensable. Smartphones, tablets, and other mobile gadgets play a big part in everyday processes, especially for individuals and companies that value connection and convenience. But as the number of mobile devices used in business operations increases, so do the cyberthreats that target them.

Virtually all North Carolina and Maryland businesses have at least one office Wi-Fi network. As such, a reliable internet connection is one of the needs of the fast-paced business environment today, where instant information is key to business growth. And with many companies adopting work from home arrangements, home Wi-Fi networks are essentially becoming extensions […]

Microsoft understands the value of business data and the costly repercussions of losing it. That’s why they’ve released a slew of security and compliance tools for Microsoft 365 subscribers. But given the increasing sophistication and frequency of data breaches, these cloud security solutions aren’t enough to protect your files.