When partnering with a managed services provider (MSP), it can be easy to overlook assessing their customer service capabilities. The first contact with customer service tends to happen long after the ink on the MSP contract is dry. So many businesses often forget to ask about the MSP’s customer service standards before making a commitment.

“Don’t judge a book by its cover,” the cliche goes. But in marketing, looks /do/ matter. Take, for example, your website. It is often the first opportunity to make a good impression on customers and potential customers. You don’t want to squander that opportunity just because your site’s looks aren’t up to par.

It goes without saying that many businesses have been having a difficult year due to the ongoing pandemic. Despite the challenges, however, several of our clients in La Plata and Winston-Salem were surprised at how they were able to remain resilient during this time.

IT costs can be a resource-draining component of many modern businesses. Computers, servers, software, and other equipment can tend to be expensive to acquire, learn, and maintain. So it is unsurprising that many small businesses in Washington, DC and Charlotte are finding ways to cut IT costs.

Virtually all North Carolina and Maryland businesses have at least one office Wi-Fi network. As such, a reliable internet connection is one of the needs of the fast-paced business environment today, where instant information is key to business growth. And with many companies adopting work from home arrangements, home Wi-Fi networks are essentially becoming extensions […]

The term “new normal” has been loosely thrown around thanks to COVID-19, signaling that businesses today recognize — the hard way — that prevailing work cultures are no longer adequate for a rapidly changing world. With changes looming on the horizon, businesses are seeking ways to cut costs without sacrificing utility.

Much like how we’re turned off by professionals who look disheveled, we leave websites that look ugly and messy. Follow our tips to get your website cleaned up nicely and make it ready to convert customers. Make a statement with professional photographs Before site visitors read what’s on your website, they assess it by checking […]

Technology-as-a-Service (TaaS) seems like a common, albeit vague, buzzword used by many tech experts nowadays. But beyond the preconceptions are fundamentally sound concepts that are changing the way businesses see and package themselves for the benefit of their clientele.

Intrusion detection is the practice of deploying devices and/or software to detect intruders or trespassers in a network. Intrusion detection systems (IDSs) help identify cyberthreats so they can be isolated from and prevent damage to the system and its contents.